Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Meridian — the AI voice receptionist, the client portal and the website at meridianags.com (together, the “Services”). The Services are provided by MeridianAG Group LLC, a California limited liability company (“MeridianAG”, “we”, “us”).

By using the Services you agree to these Terms. If you use them on behalf of a business, you agree on its behalf and confirm that you have authority to do so, and “you” includes that business.

Clients. A shop that subscribes to Meridian does so under a signed AI Receptionist Services Agreement and Order Form. If anything in these Terms conflicts with that agreement, the signed agreement controls.

Our Privacy Policy explains how we handle personal information and forms part of these Terms.

MeridianAG is a technology services provider for auto glass and window tint shops. We are not an auto glass or window tint business, a glass or film installer, a parts or film manufacturer, supplier or distributor, an insurer, or an insurance claims administrator. We do not perform, supervise or take responsibility for any glass or tint work, part or film selection, ordering or customer transaction. The Services are a tool that helps a shop handle its inbound calls; every decision about the work a shop performs, the parts or film it uses and the prices it charges remains the shop’s alone.

The receptionist answers a shop’s inbound calls 24 hours a day and gathers information about the job and the vehicle — the glass damage for an auto glass shop, or the coverage, film tier and shade for a window tint shop — offers and books appointments based on the shop’s settings, communicates the shop’s customer-facing policies, transfers calls or takes messages for matters it does not handle, and records the outcome of each call in the portal.

We may improve and update the Services over time, including the receptionist’s conversation design, voice and underlying models, but we will not materially reduce the core functionality a client has subscribed to during its current subscription period without its consent.

Instant quote widget (auto glass; free add-on). Auto glass clients may place the instant quote widget on their own websites at no additional charge while their subscription is active. Customers choose their vehicle and the damaged glass and see an estimate calculated as described in section 6, and may ask the shop to contact them. Glass pricing in the widget requires the client’s parts catalog connection (section 4): each piece of glass the widget prices is submitted to the client’s parts catalog account as a quote, and any charge that provider makes for it is the client’s to pay. For that reason the widget limits how often one visitor may use it — at present five priced quotes and twenty vehicle lookups per visitor per day, and no more than three pieces of glass priced in one quote — and we may change those limits to protect clients from abnormal use. The client is responsible for responding to requests and for its communications with the customers who send them, including compliance with laws on calls, texts and email. We may change or withdraw the widget at any time, and its availability does not affect any fees.

Window tint plans. A window tint client subscribes to one of two plans, which it chooses at checkout when it starts its subscription (or, where its Order Form sets its own rate, the plan its Order Form names). On the Basic plan, the receptionist answers, estimates and books calls as described above, and the client uses the portal for its schedule and bookings, prices, film list, hours, settings and billing. The Premium plan adds the rest of the portal — call records and transcripts, requests from the client’s website, analytics and data exports — and the 3D quoter below. On both plans the receptionist records the outcome of every call in the same way and we keep the same data: the plan decides only what the portal shows, so a client that upgrades sees its records from the start of its subscription. A client on the Basic plan may ask us for a copy of its data at any time.

3D quoter (window tint; Premium plan). Window tint clients on the Premium plan may place the 3D quoter on their own websites while their subscription is active. Customers choose their vehicle and the windows, film and shade they want, leave their name and telephone number, and then see an estimate calculated from the client’s prices as described in section 6. A time a customer picks is a request for the client to confirm, not a booking. The client is responsible for responding to requests and for its communications with the customers who send them, including compliance with laws on calls, texts and email. The 3D quoter is in testing: we switch it on for a client when we confirm it is available, we may change, suspend or withdraw it at any time, and its availability does not affect any fees.

Features in testing. Text-message and email notifications are in testing and are not currently available. We may make them available later, but do not commit to a date, and their absence does not reduce any fees.

Auto glass. The receptionist’s part lookup and part pricing work through the client’s own parts catalog and pricing provider. To use them, an auto glass client must obtain and keep, at its own expense, an active subscription with such a provider at the tier that provider designates for this access, purchased directly from the provider, and must provide us with the credentials issued under it. The client authorizes us to use those credentials solely to provide the Services.

All fees for that subscription are paid to the provider and are separate from our fees, including any per-lookup charge the provider makes for identifying a vehicle or pricing a part. Those charges arise whenever the receptionist or the instant quote widget prices glass for the client, and they are the client’s to pay. The provider’s own terms apply to that subscription, and we do not control its pricing, tiers or terms. If the subscription is not in place, lapses or is withdrawn, part lookup and pricing will not work; the receptionist will continue to answer calls and book appointments, and our fees remain payable.

Window tint. A window tint client needs no parts catalog and no third-party pricing subscription. It sets its own prices in the portal — a price matrix across vehicle class, coverage package and film tier, plus add-ons — and uploads the list of films it carries. The receptionist quotes from those prices and that film list, and there is no per-lookup charge from any provider. Vehicle identification still uses the public NHTSA database (section 5) to place the vehicle in the right pricing class.

Prices shown by the receptionist and portal are estimates calculated from the rates, costs and prices the client configures. They are estimates only, are not guaranteed, and the client is responsible for confirming the final price — and, for auto glass, the correct part with its own supplier — before ordering or committing to a customer.

No affiliation. MeridianAG is independent of every glass shop management software provider, parts catalog provider and window film manufacturer or brand. We are not affiliated with, endorsed by, or an agent, reseller or partner of any of them.

• It can make mistakes. The receptionist relies on speech recognition and artificial intelligence. It may mishear or mis-transcribe information such as VINs, telephone numbers, names, dates and times; misunderstand a caller; miss an item of damage; route a call incorrectly; or end a call early. We work to minimize errors but do not promise error-free operation.
• Vehicle details must be checked. Vehicle details and pre-job notes — for example, that an auto glass job may need ADAS recalibration or involve a rain sensor, head-up display or acoustic glass, or the body class a window tint job is priced from — come from vehicle data and public databases, including the U.S. National Highway Traffic Safety Administration’s vPIC service, which often describe features by model rather than by individual vehicle. They indicate what a vehicle may have.
• Verify before ordering or committing. The Services may misidentify a vehicle, a part or a film. Clients must confirm the correct part, film and price before ordering glass, pulling film or committing to a customer. We are not liable for parts or film ordered or used in error.
• Not an emergency service. The receptionist is not designed to handle emergencies and does not connect callers to emergency services.
• Not professional advice. The receptionist does not give legal, insurance, safety or technical advice, and does not discuss insurance coverage, claims, deductibles or billing. For window tint, it does not give legal advice on a state’s window-tint or shade laws; where the shop has entered its state’s limits, it may flag a request that could fall outside them, but whether and how to do the job remains the shop’s decision.
• Calls may not always be answered. The Services depend on telephone carriers, internet and hosting providers and other third-party services, and may be interrupted. We do not guarantee uninterrupted availability and are not liable for business lost during an interruption. Clients should keep a way for customers to reach them that does not depend solely on the receptionist.

Estimates are not binding quotes. The receptionist gives a price estimate only where the shop has set its prices — for auto glass, where its rates are set and, for a replacement, a part price is available through its parts catalog; for window tint, where its price matrix and film list are set. Estimates are calculated from the shop’s settings and third-party data, are described to callers as estimates the shop will confirm, and are never given on insurance claims. The shop sets and is solely responsible for its prices and for whether it honors an estimate.

Bookings. Availability is offered from the shop’s business hours, booking lead time, booking window, daily capacity and, if connected, its calendar’s busy times. We are not responsible for conflicts caused by inaccurate settings, events missing from a connected calendar, or bookings made by other means. The receptionist does not cancel or change existing bookings; it refers those requests to the shop.

Customer-facing policies. The receptionist communicates policies the shop has approved, such as its cancellation notice. The shop is solely responsible for their content, lawfulness and enforcement.

For callers. Your appointment, estimate and any purchase are with the shop you called, not with MeridianAG. Questions about pricing, bookings, cancellations or work performed should go to that shop.

Clients are responsible for:

• keeping their settings — rates, hours, booking rules and policies — accurate and current. Changes saved in the portal apply to calls from the moment they are saved;
• reviewing call records, alerts and bookings in the portal — those their plan includes — before ordering parts or acting on them;
• the goods and services they provide, including diagnosis, part or film selection and ordering, installation, ADAS recalibration (auto glass), compliance with window-tint and shade laws (window tint), workmanship, warranties, pricing, invoicing and collection;
• honoring, rescheduling or canceling their appointments, and returning messages promptly;
• keeping a working transfer number answered by their staff during business hours; and
• all activity under their portal accounts — keeping sign-in details confidential, giving access only to authorized staff, and telling us promptly about any unauthorized access.

You may not use the Services:

• to place outbound marketing calls or send marketing messages;
• for any unlawful, deceptive or fraudulent purpose, or to handle emergencies;
• to copy, modify, reverse engineer, resell or create derivative works of the Services, or to build a competing product; or
• in any way that interferes with the Services or tries to access them other than as we provide, including accessing another shop’s data.

The receptionist is configured to acknowledge that it is an artificial intelligence when asked, and we will not configure it to deny that.

Calls answered by the receptionist are recorded and transcribed in real time by our voice provider in order to operate it. We do not keep call audio in our own systems; we store a scrubbed transcript and a summary.

Recording-consent and disclosure laws may apply to these calls. California, for example, requires the consent of all parties to the recording of a confidential communication, and other places require callers to be told they are speaking with an automated system. The receptionist’s greeting does not include a recording or AI notice unless the client asks for one in writing. Each client is responsible for determining, and providing, any notice and consent the law requires for its calls, and for complying with all laws that apply to its use of the Services, including consumer-protection, telemarketing, privacy and call-recording laws.

The Services rely on third-party services, including those listed in our Privacy Policy. We are not responsible for their availability, accuracy, security or performance, or for changes their providers make. If one we rely on becomes unavailable or changes materially, we will make commercially reasonable efforts to provide a reasonable alternative.

Connecting a Google Calendar is optional. A client that connects one authorizes us to read its free/busy times and add the appointments the receptionist books, and may disconnect it at any time.

• Fees. Clients pay the fees in their Order Form: a one-time onboarding fee, and a subscription fee for the length they choose — month-to-month, 3, 6 or 12 months — less any commitment discount for that length. A window tint client’s subscription fee also depends on its plan (section 3); both plans take the same commitment discounts, and the onboarding fee is charged once per client, whichever plan it starts on. Current published pricing is on our pricing page (and the window tint pricing page). For an auto glass client, fees do not include its parts catalog subscription.
• More than one location. A shop can add other locations. Each added location is its own shop on Meridian — its own number, its own receptionist and its own portal — and costs $500 per month on top of the main subscription. A location is added only once we confirm it is live, and its fee starts that day and is billed on that day each month, separately from the main subscription. There is no second onboarding fee. Before a location is added, the shop confirms in the portal that it understands its subscription changes by that amount.
• Paid up front. Month-to-month subscriptions are invoiced at the start of each month. 3, 6 and 12-month subscriptions are invoiced for the whole period at its start and paid in full. The onboarding fee is waived for a 12-month subscription.
• Payment through Stripe. All fees are invoiced and paid through Stripe, our payment processor. Clients keep a valid payment method on file and authorize us, through Stripe, to charge it when fees are due. Payment details are held by Stripe under its terms, not by us.
• Due in 24 hours; late charge. Each invoice is due in full within twenty-four (24) hours after it is issued. Any amount not paid when due incurs a one-time late charge of ten percent (10%) of the overdue amount. If an amount remains unpaid after the period set in the client’s agreement, we may suspend the Services, after written notice, until everything owed is paid.
• Founding Rate. A client whose Order Form grants the Founding Rate keeps it through renewals and plan changes for as long as its subscription remains in effect. It ends permanently when the subscription ends, and any later subscription is at the then-current rate.
• Price changes. Except for a Founding Rate, we may change fees from the start of a renewed subscription period by giving written notice in advance, as set out in the client’s agreement.
• Account credits. A credit on a client’s account — from a referral commission or any concession we make — is applied automatically to the next invoice and reduces the amount charged, with any remainder carried to later invoices. A credit has no cash value and is not refundable, transferable or exchangeable for payment.
• Taxes. Fees exclude taxes. Clients are responsible for sales, use and similar taxes relating to the Services, other than taxes on our income.
• Invoice disputes must be raised in writing at billing@meridianaggroup.com within the period in the client’s agreement, and any undisputed portion must still be paid when due.

Automatic renewal. Each subscription period renews automatically for another period of the same length until canceled.

Changing length. Clients may change their subscription length in the portal at any time. The new length and its price take effect at the start of the next subscription period, with no partial charges or refunds.

Upgrading to the Premium plan (window tint). A window tint client on the Basic plan may upgrade to the Premium plan in the portal at any time or, where its Order Form sets its own rate or a payment is overdue, ask us to; before its first payment, there is nothing to upgrade, and it simply chooses the Premium plan at checkout. The upgrade takes effect as soon as its payment is confirmed: we charge the difference between the two plans’ prices for the rest of the subscription period already paid for, at that period’s commitment discount, and the Premium plan’s price from the next period. No onboarding fee is charged again. An upgrade paid by bank debit takes effect when the payment clears; it is not offered in the last seven days of a subscription period, and a payment that clears after the period it was charged for has ended is refunded in full.

Moving to the Basic plan (window tint). A window tint client on the Premium plan may move to the Basic plan in the portal at any time or, where its Order Form sets its own rate or a payment is overdue, ask us to. The move takes effect at the next renewal, with no partial refund: the Premium plan’s features stay available until then, calls and bookings keep being recorded on the Basic plan, and no onboarding fee is charged if the client upgrades again later.

Canceling. Clients may cancel at any time in the portal, or by email to billing@meridianaggroup.com. Canceling stops renewal: no further subscription fees are charged, and the Services — including portal access — stay active until the end of the period already paid for, and then end. Subscription fees already paid and the onboarding fee are non-refundable, except where a client’s agreement expressly provides for a refund.

Termination for cause. Either party may end the agreement if the other materially breaches it and does not cure the breach within thirty (30) days of written notice, or becomes insolvent. We may also suspend access to protect the Services, other clients or callers from misuse. When a subscription ends, the client may request an export of its data for a limited period, after which it is deleted as described in our Privacy Policy.

As between a client and MeridianAG, the client owns its data, including its call records and settings. The client grants us a non-exclusive license to host, process, transmit and display that data solely to provide, secure, support and improve the Services, and as the law requires. We process caller information on the client’s behalf as its service provider, do not sell or share it, and do not use it to market to callers. We may create aggregated or de-identified data that identifies no client, caller or other individual.

We design the Services so that a VIN is used only for a single lookup and is not stored, license plate numbers are not collected, and transcripts are scrubbed before storage. Details are in our Privacy Policy.

MeridianAG and its licensors own all rights in the Services, including the portal, software, the receptionist’s conversation design, prompts and workflows, our website content, and all improvements to them. Apart from the right to use the Services under these Terms and any signed agreement, no rights are granted to you. Clients keep ownership of their business names and trademarks, and grant us a license to use them within the Services — for example, in the receptionist’s greeting. We may use any feedback you give us without obligation. We will not name a client as a customer or publish a testimonial attributed to it without its written consent.

Each party will use the other’s non-public information only to perform under these Terms and the client’s agreement, protect it with at least reasonable care, and disclose it only to people who need to know it and are bound to protect it, or where the law requires. Client data and any parts catalog credentials it provides are the client’s confidential information; the non-public features and pricing of the Services are ours.

Except as expressly stated in a signed agreement, the Services are provided “as is” and “as available”, and MeridianAG disclaims all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. MeridianAG does not warrant that the Services will be uninterrupted or error-free, that the receptionist will correctly understand or record every call, that vehicle, part or pricing information will be accurate, or that the Services will produce any particular number of bookings or amount of revenue.

MeridianAG does not indemnify you. We will not defend you against, and will not pay any damages, judgments, settlements, fines, penalties, costs or legal fees arising from, any claim brought by a third party in connection with the Services.

Your indemnity. You will defend, indemnify and hold harmless MeridianAG and its members, managers, officers, employees and agents against any third-party claim arising from (a) the goods or services you provide to your customers, including workmanship, parts, film, ADAS recalibration, compliance with window-tint and shade laws, and pricing; (b) your settings, including the content and enforcement of your customer-facing policies; (c) your failure to provide notices or obtain consents the law requires; (d) your breach of the acceptable-use rules in section 7; or (e) your use of, or failure to maintain, a parts catalog subscription (auto glass) — and will pay the resulting damages, judgments, settlements, costs and reasonable legal fees.

To the maximum extent permitted by law, and except for excluded claims: (a) neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost or missed bookings, or loss of goodwill, even if advised of their possibility; and (b) each party’s total liability arising out of or relating to the Services will not exceed the fees paid and payable by the client in the twelve (12) months before the event giving rise to the liability. For anyone who is not a paying client, MeridianAG’s total liability will not exceed one hundred U.S. dollars ($100).

“Excluded claims” are your indemnity obligations, your obligation to pay fees, a party’s breach of confidentiality, and liability arising from a party’s gross negligence, fraud or willful misconduct. These limits reflect an allocation of risk on which our fees are based.

Client agreements, addenda and schedules may be presented and accepted electronically in the client portal. Scrolling to the end of a document, entering your initials beside each acknowledgment, typing your full name and selecting the button to accept is your electronic signature. It has the same legal effect as a handwritten signature under the federal E-SIGN Act and the Uniform Electronic Transactions Act, and it shows your intent to be bound by the document you were shown.

You confirm that you are authorized to sign for the business named in the document, and that the name and title you type are your own.

What we record. With each acceptance we keep the signer’s name, title and email address; the date and time; the IP address and browser the acceptance came from; the initials entered against each acknowledgment; and a cryptographic hash of the exact wording displayed, so the document you agreed to can be identified later and any change to it detected. This record is kept with the agreement.

Your copy. A PDF of every document you accept, showing your answers and the acceptance record, is available to download from your portal for as long as your account exists. You may request a paper copy at no charge by writing to legal@meridianaggroup.com.

What you need. A current web browser, an internet connection, an email address we can reach you at, and the ability to view and save PDF files.

Withdrawing consent. You may tell us at any time that you no longer wish to sign or receive documents electronically, by writing to the address above. Withdrawal applies to documents presented after we receive it; it does not undo an agreement already accepted, and we may need to arrange another way of signing before providing further Services.

We offer some clients a referral commission for introducing another auto glass or window tint business. The program is offered at our discretion, is switched on for a client’s account by us, and is not part of the subscription. Where it applies, it is governed by the Client Referral Commission Agreement the client signs; the rate, what it is calculated on, any cap, the holdback period and the method of payment are in that agreement’s Schedule 1, and that agreement controls over this summary.

• One commission per referred client, worked out on the referred client’s first subscription payment excluding its onboarding fee. Nothing further is payable on that client’s renewals, upgrades or any locations it adds later.
• Registered first wins. A shop belongs to whoever registered it with us first. No commission is payable on a business that had already contacted us, that a referrer has an ownership interest in, or that the referrer introduced without the authority to share its contact details.
• When it becomes payable. Only after the referred client has paid the fees the commission is calculated on, and the holdback period has passed without that client terminating or being refunded. If fees are later refunded or charged back, the matching part of the commission may be recovered from a later commission or repaid to us.
• Paid as credit, or paid out. Where Schedule 1 says a commission is paid as account credit, we apply it to the referrer’s own billing account and it reduces the next invoice automatically; any remaining amount carries over to later invoices. Account credit has no cash value, is not refundable or transferable, and cannot be exchanged for payment. Any credit left unused when a subscription ends is forfeited unless we agree otherwise in writing.
• How referrals may be made. Honestly, on your own behalf, and without unsolicited bulk email or text, paid search on our name, or any statement that you speak for MeridianAG.
• Tax. A commission is income to the referrer. We may require a completed IRS Form W-9 before paying one and may issue a Form 1099 where the law requires it.
• Changes. We may change or end the program for the future on written notice. Commissions already earned are not affected.

Information on our website, including pricing, is provided for general information, may change, and is not an offer; a client’s price is the one in its signed Order Form. Our website may link to third-party sites that we do not control and are not responsible for. You may not scrape, disrupt or attempt to gain unauthorized access to the website or the portal.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Los Angeles County, California, and each party submits to the jurisdiction of those courts.

• Changes to these Terms. We may update these Terms. We will post the updated version here with a new effective date, and notify clients of material changes by email or in the portal before they take effect. A client’s signed agreement can only be amended in writing signed by both parties.
• Assignment. You may not assign these Terms without our written consent. Either party may assign, on notice, to a successor in a merger, acquisition or sale of all or substantially all of the relevant business or assets.
• Independent parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.
• Events beyond our control. Neither party is liable for delay or failure (other than paying fees) caused by events beyond its reasonable control, including failures of telephone carriers, internet or hosting providers or other third-party services, power outages, natural disasters, government action or labor disputes.
• Severability and waiver. If any provision is unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect. Not enforcing a provision is not a waiver of it.

MeridianAG Group LLC
8605 Santa Monica Blvd #501851, West Hollywood, CA 90069
General and legal notices: info@meridianaggroup.com
Billing and cancellations: billing@meridianaggroup.com
Client support: support@meridianaggroup.com, Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (excluding U.S. federal holidays)