How It Works
From Missed Call to Booked Job.
Your existing number, forwarded. Everything after that happens while the caller is still on the line.
- 01
The Call Comes In
Your existing number, forwarded. Nights, weekends, or when every line is already busy.
- 02
Meridian Answers
It asks what happened, what they drive, and where the damage is — the same questions your front desk would.
- 03
The Job Gets Booked
The glass is identified and priced, and the appointment lands on your calendar while the caller is still on the line.
- 04
Your Shop Is Notified
An email and a portal alert with the vehicle, the part number and the quote — everything you need to order.
What It Runs On
The Numbers Come From Somewhere.
A part number is only useful if it is right. Ours are not guessed by a language model — they come from the same sources your parts desk already trusts.
Vehicle Identification
NHTSA vPIC
The VIN is decoded against the National Highway Traffic Safety Administration's public vehicle database — the same federal record every manufacturer reports to. That is what gives the year, make, model and trim exactly, rather than approximately.
US government, public record
Parts and Pricing
Omega EDI
The agent queries Omega EDI's own systems directly while the caller is still on the line, so the part number and wholesale cost are whatever Omega holds at that moment — not a table someone in your shop has to keep updated.
Queried live, per call
What You Charge
Your Own Rates
You set your markup, labour, chip-repair flat rate and ADAS recalibration fee in the portal, and change them whenever you like. We apply them to the wholesale cost so the figure in front of you is already your price, not one you have to work out.
Set by you, in the portal
The VIN is used to reach these sources and is discarded immediately after. It is never written to a record, and licence plates are never collected at all.
The Detail
- What does it actually ask?
- The same questions your front desk would. What happened, which piece of glass, how big the damage is, what they drive, and when they want it done. It works out repair versus replacement from the size and position of the damage — a chip smaller than a quarter away from the driver's sightline is usually a repair; a crack over six inches or anything at the glass edge is a replacement.
- How does it know which windshield?
- It asks for the VIN and decodes it against NHTSA's public vehicle database, which gives the exact year, make, model and trim. That is what separates two otherwise identical vehicles that take different glass. If the caller can't find the VIN it falls back to year, make and model, then asks about rain sensors, heated wiper park, heads-up display and the camera behind the mirror.
- What happens with ADAS?
- If the vehicle has a forward-facing camera it says so on the call, explains that the glass needs recalibrating afterwards, and books the job in-shop rather than mobile. It lands on the work order from the start instead of being discovered with the car already in the bay.
- What about insurance?
- It doesn't touch it. Any insurance question goes straight to a person at your shop — transferred live if you're open, or captured as a callback if you're not. It will still take the booking; only the insurance conversation moves to a human.
- Does it keep the VIN?
- No. The VIN exists for the length of one lookup and is then discarded. There is no field for it in the database, and the stored transcript is scrubbed of anything VIN-shaped before it is written. Licence plates are refused outright, even when a caller reads one out unprompted.
Hear It Answer a Call.
Twenty minutes on your shop’s most common calls. We’ll show you what gets captured and what it costs.