The Problem
Windshields Don’t Break Between Nine and Five.
Every call that rings out is a job you were perfectly capable of doing, going to whoever picked up first.
They break on the commute, in car parks, on the motorway at eight at night. The call comes when it happens — not when you open. Every one that rings out is a job that goes to whoever picks up first.
28%
of calls arrive outside opening hours
View as table
| Hour | Calls | Shop |
|---|---|---|
| 6a | 3 | Closed |
| 7a | 8 | Closed |
| 8a | 18 | Open |
| 9a | 26 | Open |
| 10a | 31 | Open |
| 11a | 28 | Open |
| 12p | 22 | Open |
| 1p | 27 | Open |
| 2p | 30 | Open |
| 3p | 25 | Open |
| 4p | 21 | Open |
| 5p | 16 | Open |
| 6p | 24 | Closed |
| 7p | 22 | Closed |
| 8p | 17 | Closed |
| 9p | 11 | Closed |
| 10p | 6 | Closed |
| 11p | 2 | Closed |
- 01
Glass Damage Is Urgent
A cracked windshield is not a considered purchase. The customer wants it dealt with now, and they will call down a list until someone answers. Being the second shop to pick up is the same as not being called.
- 02
The Busiest Hours Are the Ones You're Not There
Damage happens on the commute, in car parks, on the motorway at eight at night. The call follows the damage, not your opening hours.
- 03
A Voicemail Is Usually a Lost Job
Most callers won't leave one. The ones who do have already rung somewhere else by the time you play it back.
- 04
Your Techs Are the Wrong People to Answer
A tech on the phone is a tech not on the glass. Pulling someone out of a bay to take a call costs you twice — the interrupted install and the call handled badly.
Hear It Answer a Call.
Twenty minutes on your shop’s most common calls. We’ll show you what gets captured and what it costs.