Why Meridian
A Receptionist Who Never Leaves at Five.
One system from the ring to the booking. Here is what it costs against hiring for it, how many recovered tint jobs pay for it, and the things a person still does better.
Does It Pay for Itself?
Meridian’s Premium plan for tint shops is $750 a month, with everything included. It is not the cheapest way to answer a phone. The question worth asking is how many of the tint jobs you currently lose it needs to recover — put your own numbers in.
The figures on this page are worked at the Premium plan. The Basic plan, at $500 a month, pays for itself sooner.
Your Numbers
A typical job invoices at with a gross margin.
That puts $203 in your pocket per recovered job, against $750 a month.
Counts gross profit, not invoice value — using the full ticket would understate this by your margin.
Pays for Itself At
4
recovered jobs a month
roughly 0.9 a week
Every job past that is profit you weren’t capturing before.
Against Hiring for It
A full-time receptionist costs more than five times as much as the Premium plan and covers about a quarter of the week, one call at a time. Meridian covers every hour, takes as many calls as come in at once, and hands you the job already quoted from your own prices.
Estimates, not quotes. Receptionist cost assumes roughly $37,000 salary plus payroll taxes, workers’ compensation and benefits, and covers about forty hours a week.
View as table
| Option | Annual | Basis |
|---|---|---|
| Meridian Premium | $9,000 | $750/mo, covers every hour |
| Full-Time Receptionist | $47,000 | ≈$37k salary + payroll costs |
One Platform
The Whole Path From Ring to Booking, in One Place.
The gap between a call coming in and a car in your bay is where tint jobs get lost — a message nobody wrote down, a price quoted from memory, a shade your state won't allow found out with the film already cut. Meridian closes that gap in one system.
What Most Shops Juggle
Phone, voicemail, call forwarding
Rings out after five
Message pad and sticky notes
Only as good as who wrote it
A printed price sheet
Quoted from memory on the phone
Your state's shade chart
Checked after the film is cut
Texting quotes back later
They already booked elsewhere
A separate booking calendar
Two cars, one bay, Saturday morning
What Meridian Does Instead
The call answered, every hour of the day
Customer, vehicle and coverage captured in writing
The vehicle class identified during the call
Every quote read from your own price menu
Requests checked against your state's shade limits
The job booked before they hang up
It keeps your existing phone number and sits behind it — there is no new handset and nothing to rip out. It is not your point of sale and not your accounting, and it does not replace the person at your counter. It replaces the scramble between the call and the booking.
Side by Side
The last three rows are the ones we lose. A person is better at them, and if those matter most to your shop you should hire one.
| Meridian | Full-Time Receptionist | Voicemail | |
|---|---|---|---|
| Hours Covered | 24/7, every day | ~40 hrs/week | Records anytime |
| Calls Answered at Once | No limit | One | No limit |
| Time to Answer | About 3 seconds | Varies with workload | Never answers |
| Calls While You're Mid-Install | Answered as usual | If someone's free | Takes a message |
| Nights, Weekends, Holidays | Same as any hour | Overtime or nobody | Takes a message |
| Quotes From Your Price Menu | Every call | If they know the sheet | Whatever they say |
| Checks State Shade Limits | From the limits you set | If they remember | No |
| Books the Job on the Call | Before they hang up | Yes | You call back |
| Handles Walk-Ins and the Counter | Phone only | Yes | No |
| Reads an Upset Customer | Hands off to you | Yes | No |
| Shows Shade Samples in Person | Phone only | Yes | No |
Where a Person Is Still Better
Meridian answers the phone. It does not work the counter, does not hold a shade sample up to a customer’s window, and does not read the room when someone walks in unhappy with a job. Those need a person, and they always will.
What it does is take the part of the day nobody is there for — the 7pm call from someone who just drove a new car home, the line ringing while your hands are full of film, the Saturday morning quote request — and make sure that job lands with you instead of the shop down the road.
Most shops that use it are not replacing anyone. They are covering the hours they were never covering, and freeing the people they already have to do the work only a person can.
Hear It Answer a Call.
Thirty minutes on your shop’s most common calls. We’ll show you what gets captured and what it costs.